Here at The Bloom Room we are happy to provide a 100% money back guarantee on any faulty items purchased. We offer no refunds and no exchanges as they are perishable items
Returned items should be unused and must be returned in their original packaging with all enclosed documentation.
Any item that has a sealed packaging that has been opened will not be accepted as returnable unless faulty.
The item is solely your responsibility until we receive it back. We would recommend for your own protection you return the parcel using a tracked delivery company that allows you to insure the contents of your package.
Please attach a covering letter with any returned faulty item to include your order number, name, address and description of fault. Please also let us know if there is something else that tickles your fancy you would like to exchange for or if you would require a refund.
All Returns to be sent to Bloom Room Store, 7 Station Road, Gidea Park, RM2 6BX